Fault product

When I complain about a defective product or poor service, I like to make a complaint in writing. It is easy for me to organize my thought during the writing and control my emotion. Most important what I have written is the written evidence in case I need to use it.

First, when I complain in writing, I have a chance to organize my thinking. I can spend as much time as I need and I can also write a few versions or more if necessary. With this approach, I am confident that I can clearly express my opinion. On the contrary, if I complain in person, I will feel confused and worried very much. I cannot have enough time to organize mt thought. Moreover, I cannot change the word I say or voice my opinion in different manner.

Second, when I write, I still have a chance to control my emotion. While making a complaint, I will definitely feel angry. I can show my anger in whatever way I like. After that I can throw away that letter and write a new letter in a softer manner. I can vent my anger without hurting someone's feeling because these will be no one seeing my first letter.

Besides, when I write a letter, I will have written evidence of my complaint. This is necessary if we cannot agree in a friendly manner. In case I have to consult with the lawyer needs in order to use it as concrete evidence to support my case.

In sum, writing a letter will give me a chance to organize my thinking and control my emotion. The letter can also be used as documentary evidence. This is precisely the main reason that I like to complain in writing.

Writing